Customer Service
We are a small atelier in Olten, and we look after every order personally. If you cannot find what you need below, simply write to us - a real person will answer.
Talk to us
One studio, two makers - you always reach the people who make your piece.
For anything at all - a question before you buy, help with an order, a bespoke idea - reach out and we will get back to you personally, usually within one working day.
Lulu AmaniAtelier Oltenhello@luluamani.chMon-Fri, 09:00-17:00 CETOrders & payment
Nearly every stock piece ships the next business day. Custom sizes and personalized pieces enter production in our atelier and are finished by a single hand - typically within 2-3 weeks before they ship.
You will receive an email confirmation the moment your order is placed, and a second notice with tracking the moment it leaves the atelier.
- Credit and debit card - Visa, Mastercard, American Express
- TWINT - the Swiss mobile wallet
- Invoice via PostFinance, within Switzerland
All payments are encrypted and processed on Swiss-hosted infrastructure. Prices are shown in your selected region's currency.
Shipping & delivery
Every order ships with tracking. Within Switzerland delivery usually takes 1-2 working days after your piece is finished; 4-7 working days to Europe (customs and import duties are not covered and are charged to you on delivery), and 7-10 working days worldwide.
For orders outside Switzerland, any import duties or taxes are set by the destination country and are the recipient's responsibility. We declare every parcel accurately and cannot mark shipments as a gift.
Read the full shipping policyReturns & exchanges
If a piece is not right, you may return it unworn and in its original presentation for a refund or exchange, per our refund policy. Made-to-order and personalized pieces are the only exception, as each is cut for you.
- Write to hello@luluamani.ch with your order reference
- We confirm the return procedure and address
- Once your piece arrives and is checked, we refund the original payment
Ring sizing & care
Unsure of your size? Write to us and we will send guidance, or send you a simple sizer before your ring is made.
Our silver-germanium alloy resists tarnish far better than ordinary sterling silver. To keep any piece at its best:
- Wipe gently with a soft, dry cloth
- Remove before swimming, sport and sleep
- Avoid direct contact with perfume, lotion and chlorine
- Store each piece separately to prevent scratches
Frequently asked
Are the gemstones natural? Always. We set only natural coloured gemstones - never synthetic, never imitated - each chosen by hand for its colour and life.
What is silver-germanium? Our proprietary alloy: the warmth and weight of fine silver, with markedly greater resistance to tarnish and a brighter, more lasting finish.
Do pieces come with a certificate? Every precious-metal piece carries our registered Swiss Responsibility Mark, stamped into the metal.
Can I commission something bespoke? Yes - it is where we are happiest. Write to us with your idea and we will guide you from first sketch to finished piece.